We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Sep 28, 2022 - 18:24 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Sep 28, 2022 - 18:06 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Sep 28, 2022 - 17:36 UTC
Investigating
We are actively investigating reports that some GoTo API customers may be seeing 5xx status codes in their API responses.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Sep 28, 2022 - 17:22 UTC
This incident affected: GoToMeeting API Status, GoToTraining API Status, GoToWebinar API Status, GoToAssist Service Desk API Status, GoToAssist Remote Support API Status, GoToAssist Corporate API Status, Admin API Status, SCIM API Status, and Authentication API Status.