We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Oct 29, 2022 - 15:07 UTC
Monitoring
Our engineers have confirmed that the issue with one of our upstream provider is now resolved, we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Oct 29, 2022 - 14:47 UTC
Update
The GoTo Connect team is monitoring an issue with a third-party partner which is impacting MMS and causing delays.
The third-party partner has an update planned to run during a maintenance window tonight between 12:00 AM and 2:00 AM ET, after which we will reassess the impact.
Posted Oct 28, 2022 - 23:28 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Oct 28, 2022 - 23:23 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing delays with MMS.
Our engineers are working to resolve the issue and will provide another update shortly.